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DXF Troubleshooting

If you're having some issues uploading a DXF file, here are some helpful tips to help you troubleshoot the issue:

 

- Have you thoroughly read our Autocad guide?http://www.ponoko.com/starter-kits/autocad

Please thoroughly read this guide and follow it instructions and tips precisely. Even if you're using a different CAD software to create your design, our Autocad guide is the closest guide we have for you. So try to follow its instructions as closely as possible. 

 Screen_Shot_2016-04-08_at_2.17.45_PM.png

 

Have you downloaded, read and used our Autocad templates? - http://www.ponoko.com/starter-kits/autocad#autocad_section_3

These are necessary to help you correctly format your file. Please download, read and use them.

 Screen_Shot_2016-04-08_at_2.17.28_PM.png

 

Does your DXF continuously try to upload without success?

Your file is likely saved as a newer DXF version which our system and software can't read or open. Please make sure you're saving it as an older version DXF eg. AutoCAD 2007/LT2007 DXF - http://www.ponoko.com/starter-kits/autocad#autocad_section_12

 Screen_Shot_2016-04-08_at_2.16.55_PM.png

 

Is your design scaled to millimetres?

A files scale is important to quoting an order correctly. Otherwise you could potentially be over or underquoted. Please make sure you save/export your file in millimetres, not inches.

 Screen_Shot_2016-04-08_at_2.24.07_PM.png

 

If you're still having issues after trying these fixes, please email our support team with your file - https://www.ponoko.com/contact

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