File won't upload and says "Oops - You Have a Line With a Fill Color Applied"

If you're having trouble uploading your design file, we can help!

Email your file to designhelp@ponoko.com and we'll advise on how to get it fixed as soon as we can.


This error message will appear if you have lines in your design with a "fill" color applied instead of a "stroke" color.  These will be lines with only 2 anchor points and could look like you have a stroke color correctly assigned. 

Your file must be in RGB color mode and all of the stroke/line colors must be either:


How to find the less obvious places where paths are not closed.



How to fix in Illustrator

In the image below it looks like the lines are correctly formatted as blue lines for cutting.



However, with the line below the Ponoko logo selected you can see that this line actually has a fill color applied and not a stroke color.
You'll need to change your colors from fills to strokes with a stroke weight of 0.01mm as shown below.

If you have black fills for raster engraving try these steps to fix up and open paths that might be causing this error. It's often hard to spot the open paths causing this issue if they are hidden behind shapes with black fills .
  1. Click on an object with a fill applied.
  2. From the Select menu choose Same > Fill & Stroke. This will select all the lines that have the same, correct value.
  3. From the Window menu open the Pathfinder control panel
  4. Screen_Shot_2013-11-03_at_8.16.49_PM.png
  5. Choose the Unite option to close all the paths

How to fix in Inkscape

Often this error will show if you have text in your design and Inkscape hasn't converted it to paths correctly. 

To fix this:

  1. Select all the objects with a fill applied.
  2. Ungroup all the designs.
  3. From the Path menu choose the Union function. 

This should merge all the ojects with a fill color together which will allow it to pass the file validation software.

Second thing to try.

The hardest open path to spot is where 2 nodes are in the exact same location and you cant see a gap in the path. In Inkscape if 2 nodes are in the exact same spot they appear a different color if they were joined correctly.
With the Edit Nodes tool, select the shape and examine the nodes. 
Where the nodes are joined they have a black outline. Where they are not joined they are grey. 
Select the 2 unjoined nodes and hit the Join Nodes button. You'll notice that node change to have a black outline.* 
*If they don't change then there are probably 2 joined nodes in that location now. Click on one and drag it away to confirm this. The extra node can be minused or ignored.



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