How To Fix Your Fill Colors

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The fill colors for in your design for raster engraving should be black with RGB value of R:0 B:0 G:0. Please check that your fill colors are correctly set and if so, detailed below are further reasons for this warning.

This error message can appear for the following reasons:

Your design is in CMYK mode.

The colors in the template have changed.

Your design contains shapes with the wrong fill color.

Your design has invisible anchor points with the wrong fill colors.

Your DXF is not on one of our templates.

Your design is in CMYK mode - How to check the color mode:

Adobe Illustrator

Firstly, check the color mode of your document. (It's best to start working in our templates as the color mode will be set right)

From the File menu, select Document Color Mode > RGB Color



When saving your file as an ‘Illustrator EPS’, check that your screen matches the panel below (with all of the boxes under ‘Options’ remaining unticked). The most important one which is causing you trouble now is "Include CMYK Postscript in RGB Files".

Once you've resaved in this fashion, your file should upload correctly.



Go to Tools > Color Management > Default Settings. Make sure your default color settings are set the same as this image.


If you are using any version of CorelDRAW previous to X6, you MUST export your file as a SVG. You can read more about that in our CorelDRAW starter kit.

If you are using CorelDRAW X6, you can read about how to export your file here: How to Export CorelDRAW X6 files for use with Ponoko


You must export your Inkscape file as an Inkscape SVG. You can read more about exporting Inkscape files in our Inkscape Starter kit


The colors in the template have changed

If a file is created in CMYK mode, and then changed to the RGB color mode, the orange template colors can still be CMYK colors. It is worthwhile checking that the orange colors are set correctly to R 246; G 146; B 30:


If the orange values are not correct, download a fresh template and import your artwork into that.

Your design contains shapes with the wrong fill color

The fill colors in your file must be BLACK R:0 G:0 B:0 or another fill color where the RGB values are equal.


Check that you haven’t got any blue, red, green or magenta fills in your design. As per the information in our Starter Kits, our system only accepts these colors as stroke colors, not fills. Any fills for raster engraving need to be black.

Your design has invisible anchor points with the wrong fill colors

The next thing to do in Illustrator, is to run a ‘clean up’, using the Object > Path > Clean up tool. This will also remove empty text boxes - effectively, where the you might have clicked with the text tool, but entered no text:


When running the cleanup function, keep a close eye on anything that changes within your file. In the case of the file below, I spotted that a little ‘dot’ was removed during the cleanup process. Upon closer inspection, this ‘dot’, or anchor point, clearly had incorrect black fill values attributed to it. Once I deleted the dot, the file uploaded just fine:



How to set the fill color in AutoCAD:

The best way to ensure your design is formatted correctly is to use our templates.

Our templates are set on millimeters, scale 1:1 and the layers are setup with the correct color and line weight correct to "communicate" with the laser.

Download a copy of our AutoCAD Templates here.

Please ensure your design is on one of our templates, the units are set to millimeters and 1:1 scale.



If you’ve checked all of these issues and your file is still not uploading, then drop us a line at service-at-ponoko-dot-com and we’ll be happy to take a look at your file for you.


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