If you're having trouble uploading your design file, we can help!
Email your file to email@example.com and we'll advise on how to get it fixed as soon as we can.
You can also read about how to fix this specific error below:
This error message appears if there is text in a file that has not been converted to vectors. If you have used the text tool to add letters/words to a file, these letters need to be turned into vectors in order for the laser to recognize them.
One of the quickest ways to see if there is unconverted text in a file is to switch the view to ‘Outline Mode’. In this mode, text that hasn’t been traced appears as solid:
But text that has been traced has outlines around it:
To trace text in Illustrator:
Click on the white arrow (the Direct Selection Tool), then click on the letter that needs to be converted, then click on Type > Create Outlines. This will then convert the text to paths:
To trace text in Inkscape:
Select the text that needs to be traced, then click Path > Object to Path. This will then convert the text to paths:
If you still receive this error message after you’ve converted the text in your file, or if there’s no text in your file, often it means there is a leftover text ‘element’ in your file.
Sometimes in Inkscape files, text boxes can be created but have nothing added to them. If they are not removed, they still get picked up as being unconverted text. The easiest way to get around this is to use the Edit > Select All command, followed by the Path > Object to Path command.
In Illustrator, a neat function is the Object > Path > Clean up tool. This will also remove empty text boxes - effectively, where the you might have clicked with the text tool, but entered no text:
If you’ve checked all of these issues and your file is still not uploading, then drop us a line at firstname.lastname@example.org and we’ll be happy to take a look at your file for you.