How Long Will It Take To Make My Order? (Laser Cutting)

You can choose between 8, 5, 3, 1, or same calendar day making.

How to choose your making time

After you've uploaded all your designs and selected your materials, click the red "Make It" button.

You'll now see a page that lists all the design files in your order in the top box and  "Select Your Custom Making Speed" in the bottom box.

(Note: making time options are not available with metal machining or 3D printing).




Click the drop down menu to select 8, 5, 3, 1, or same calendar day making time (plus holiday days). Note that same day making is only available weekdays between 12:01am and 11:00am that day.

The 8 days option is our standard lead time for standard sized orders, and is no extra charge.

For 5 days, 3 days, 1 day or Same Day making times (plus holiday days), a rush fee will be added to your order.

(Note - if you have a larger order, you'll be able to choose from additional making times).

When you get to the order summary page, you will see a line that says "Rush fee".




IMPORTANT: order quantity setting is no longer on the shipping page

We have removed the quantity setting that was previously on the shipping details page. (Because that would totally change the rush fee.)

Here are instructions for making multiple times, multiple designs, or with multiple materials — all within a single order.

Making Time FAQ

1. If I pick 3 day making time, does that mean I will get my order in 3 days?
No. Making time means made, packaged, and shipped within the timeframe you selected. It does not include the shipping time it will take to get delivered to you. For more information on how long it will take to receive your order, go here.

2. Is making time based on business days or calendar days?
Making times are in calendar days (plus holiday days) and shipping speed is in business days.

3. What are the terms of the guarantee?
We guarantee that we will make, package, and ship your order within the timeframe you selected. If we are unable to do so — for reasons such as out-of-stock materials, a sudden surge of orders as happens before the holidays, or ya know earthquakes — we will let you know ASAP and offer to refund your rush fee or cancel and refund your entire order.

4. How come I'm not getting all of the making time options?
If you have a very large order, you may not see all or any of the rush making time options. This is because very large orders take a longer time to cut. For example, if your order will take over 2000 minutes to cut, that amounts to over 33 hours on the laser cutter. It would not be possible to make, package, and send your order within a 1-day timeframe.

5. Can I choose my making time for metal machining (PCM)?
No. Making time options are only available for laser cutting. 

If you have any other questions on how long your order will take, send an email to service-at-ponoko-dot-com 


See also:

• When will I receive my order?

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