File won't upload and says "Please check your line colors"
posted this on May 09, 2012 16:12
If you're having trouble uploading your design file, we can help! Email your file to firstname.lastname@example.org and we'll advise on how to get it fixed as soon as we can.
You can also read about how to fix this specific error below:
This error message will appear if you have incorrect stroke/line colors in your design.
All of the stroke/line colors in your file must be either blue, red, green or magenta, in RGB color mode.
If you wish to create a thin engraving line in your design, then check that your stroke/line color is 0.01mm thick, and that it is either red, green, or magenta in color, as per the information in our Starter Kits.
If you have a thicker black, gray or white stroke/line in your design, then you’ll need to expand these to *fills*:
Illustrator To turn a black/gray/white stroke into a filled shape in Illustrator, select your line and use the Object > Expand command, with 'Stroke' ticked in the options box that appears.
The black stroke colors will then turn into black fills:
Inkscape To turn a black/gray/white stroke into a filled shape in Inkscape, select your line and use the Path > Stroke to path command:
The black strokes will then turn into black fills:
If you’ve followed all these steps and your file is still not uploading, then drop us a line at service-at-ponoko-dot-com and we’ll happily take a look at your file for you.