If you're having trouble uploading your design file, we can help!
Email your file to designhelp@ponoko.com and we'll advise on how to get it fixed as soon as we can.

You can also read about how to fix this specific error below:

This error message will appear if you have incorrect stroke/line colors in your design.

All of the stroke/line colors in your file must be either blue, red, green or magenta, in RGB color mode.

If you wish to create a thin engraving line in your design, then check that your stroke/line color is 0.01mm thick, and that it is either red, green, or magenta in color, as per the information in our Starter Kits.

If you have a thicker black, gray or white stroke/line in your design, then you’ll need to expand these to *fills*:

Illustrator
To turn a black/gray/white stroke into a filled shape in Illustrator, select your line and use the Object > Expand command, with 'Stroke' ticked in the options box that appears.

The black stroke colors will then turn into black fills:

Inkscape
To turn a black/gray/white stroke into a filled shape in Inkscape, select your line and use the Path > Stroke to path command:

The black strokes will then turn into black fills:

If you’ve followed all these steps and your file is still not uploading, then drop us a line at service-at-ponoko-dot-com and we’ll happily take a look at your file for you.