2. Is making time based on business days or calendar days? Making times are in calendar days and shipping speed is in business days.
3. What are the terms of the guarantee? We guarantee that we will make, package, and ship your order within the timeframe you selected. If we are unable to do so — for reasons such as out-of-stock materials, a sudden surge of orders as happens before the holidays, or ya know earthquakes — we will let you know ASAP and offer to refund your rush fee or cancel and refund your entire order.
4. How come I'm not getting all of the making time options? If you have a very large order, you may not see all or any of the rush making time options. This is because very large orders take a longer time to cut. For example, if your order will take over 2,000 minutes to cut, that amounts to over 33 hours on the laser cutter. It would not be possible to make, package, and ship your order within a 1-day timeframe.