Because every order that comes through Ponoko is custom-made, the time it takes for you to receive your order is made up of two elements:
Shipping time - (does not include making time - see below)
AFTER an order has been made, how long it takes to ship depends on your location:
1 day to 1 week within the USA from our USA hub - MORE DETAILS
1 to 4 days within NZ from our NZ hub
1-2 weeks for international orders to Canada and Australia (Australia Post has been slow of late)
Up to 1 week for other international locations
Below are the current standard *making* times for orders placed with the Ponoko NZ and Ponoko USA hubs
Making time - Laser-cutting (non-metal)
Laser cut orders placed with Free accounts are generally made within 2 weeks. Prime subscription laser-cutting orders are generally made within 6-8 days. These timeframes can be affected by high order volumes and possible material delays.*
All laser-cutting orders go into a priority queue - one queue for free account holders and one queue for Prime subscription members. Once your order reaches the top of the queue it is made and shipped. Orders in the Prime queue reach the top and are made and shipped faster than those in the Free queue.
If you are hoping to receive your laser-cutting order by a specific date, contact us and we’ll work out whether it will be possible.
Making time - Metal laser-cutting / PCM
Metal laser-cut orders are generally made in around 2 weeks.
Note: we cannot expedite metal laser-cutting orders at this stage, and Prime subscription metal laser-cutting orders are not made faster than Free account ones.
Making time - 3D printing (US hub only)
3D printing orders can take around 1-2 weeks to make, or as long as 3-4 weeks - depending on what material you have selected. It is important to check the individual 3D printing material pages to see the general making time for each material. A lot of factors determine the making time for 3D parts, including material type, the size of your design, production location, shipping times and how busy the production team is. Generally we ship within the stated time but occasionally orders may be shipped outside these times.
We are UNABLE TO GUARANTEE specific turnaround times for 3D printing orders. We process all orders as quickly as possible, but delays can occur (particularly if there are problems with your file) and we cannot provide you with certainty of getting your parts back within a fixed timeframe at this stage.
Making times for 3D printing orders BEGIN from when we have received a ready-to-make file. If your ordered file doesn't meet all of our guidelines (such as minimum wall thickness), we'll need you to adjust your design and send it through to us again. The standard making time will then begin from when we have confirmed with you that your file is correct. As such, we recommend you self-check your 3D printing designs before ordering.
Note: we cannot expedite 3D printing orders at this stage, and Prime subscription 3D printing orders are not made faster than Free account ones.
Hardware parts (US hub only)
Currently all hardware parts are supplied by SparkFun, who will ship to you direct. These hardware parts are generally shipped out in around 1 week.
* Potential for delays
We always do everything we can to make and ship orders as quickly as possible, however delays can happen. Some laser-cutting materials such as leather or felt, for instance, can suffer delays when being shipped to us - which can affect your orders.
Should your order be impacted by significant delays, we will do our best to contact you about it so that you can make the necessary arrangements.
The best thing you can do is allow ample time for your order to be custom made and shipped to you, and prepare any of your own clients for realistic timeframes.