Forums/Official Stuff/Frequently Asked Questions

How long do orders take to ship in the US?

Josh Judkins
posted this on March 2, 2012, 11:30

Orders shipped within the US take 1 to 7 business days via UPS.

For estimated ground shipping days, see the map below.


Note: This map is taken from the UPS site. It refers to business days.


For expedited shipping options, see the image below.



Shipping FAQ

1. Can I request shipping via a service other an UPS (such USPS or Fedex)?
UPS is currently our exclusive shipping provider. However, if you are unable to receive packages to your address from UPS, we can make an exception and ship your order via another service BUT THE SHIPPING PRICE WILL NOT CHANGE. You will still pay the UPS shipping rate. If you would still like to request shipment via another service, please leave instructions in the special shipping instructions when you order.

2. Can I pick up my order in person?
Yes. When you place your order, select "Ill pick it up from Ponoko" in the shipping options.
US orders can be picked up at our location in Oakland, California between 9:00am and 6:00pm, Monday through Friday.
NZ orders can be picked up at our location in Wellington between 8:00am and 2:00pm, Monday through Friday.

See also:

• How long will it take to make my order? (laser cutting)

• How long will it take to make my order? (3D printing)

• When will I receive my order?

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